Device type: Windows/Mac and Operating System info.Open the ticket sharing the following information with Jigsaw Support to allow us to analyze the issue: Submit your selection by clicking the 'Delete Browser data'Button.īefore opening the ticket, make sure you tried the rest of the troubleshooting steps and ensured that the device is working on (Mic) or (Webcam) - if it isn't, the problem is in your environment, and Jigsaw support won't be able to help with this.Check the box in front of 'Images and Files in Cache'.If you want to delete all cache data, select 'all'.You can select between 'last hour', 'last day', 'last week', 'last four weeks' or 'all'. Here you can select in the upper dropdown-menu, for which time period you want to delete the cache data.A new window opens: 'Clear Browser cache'.The exact steps depend on the Browser you are using.įor example, the fastest way to get rid of the cache data in Google Chrome is the option 'Clear Browser cache' with the following shortcut: Try to close everything else and clear the Browser cache. While in a session select the padlock in the top left corner and select the 'Reset Permissions' button:Ĭhrome will prompt you to reload your browser - do that and test your device again and see if it works. The Refresh My Connection tool will reset your connection to your Jigsaw session without you needing to exit and return. Then refresh the connection - Jigsaw has a quick troubleshooting tool for you to use in a session. Try another Browser to see if the issue is related to a particular browser you are using.Ĭlick the lock at the top of the URL to see if the device is enabled.If the test fails - try the troubleshooting steps from that testing page and in this article.Visit for the mic test or for the Webcam test.First, check if the device works anywhere else using the external test, independently of Jigsaw.

Microphone and Webcam recognition and functionality depend on your computer's Operating System and the Browser. Kindly follow the Troubleshooting Flow above based on the symptoms experienced and the results of various checks. 'The camera is not allowed' error message.Camera or Microphone not recognized or not working at all.This article explains how to troubleshoot Webcam or Microphone issues you might be experiencing.

Why is microsoft jigsaw not working